1. Introduction
Welcome to Figo AI ("we," "our," or "us"). We are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our AI-powered analytics platform and services (the "Service").
By using Figo AI, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our Service.
2. Information We Collect
2.1 Information You Provide
- Account Information: Name, email address, company name, and other registration details
- Database Credentials: Connection strings and credentials for databases you connect to our Service (encrypted and stored securely)
- Queries and Interactions: Natural language queries, SQL queries generated, and your interactions with the Service
- Payment Information: Billing details processed through secure third-party payment processors
- Support Communications: Messages, feedback, and support requests
2.2 Automatically Collected Information
- Usage Data: How you interact with the Service, features used, query frequency, and performance metrics
- Technical Data: IP address, browser type, device information, operating system, and access times
- Logs: Application logs, error reports, and system diagnostics
2.3 Data from Connected Sources
When you connect databases or data sources to Figo AI, we access and process your data solely to provide the Service. We do not store your raw data unless explicitly required for query caching or performance optimization, and such data is encrypted at rest.
3. How We Use Your Information
We use the collected information for the following purposes:
- To provide, maintain, and improve our Service
- To process your queries and generate SQL queries and visualizations
- To authenticate your account and manage your subscription
- To communicate with you about your account, updates, and support
- To train and improve our AI models (using anonymized and aggregated data only)
- To detect, prevent, and address technical issues and security threats
- To comply with legal obligations and enforce our Terms of Service
- To send you marketing communications (with your consent, which you can opt out of at any time)
4. Data Security
We implement industry-standard security measures to protect your data:
- Encryption: Data in transit is encrypted using TLS 1.3, and data at rest is encrypted using AES-256
- Access Controls: Role-based access controls and multi-factor authentication
- Security Audits: Regular security assessments and penetration testing
- Compliance: SOC 2 Type II certified and GDPR compliant
- On-Premise Option: Enterprise customers can deploy Figo AI on-premise for complete data control
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee absolute security.
5. Data Sharing and Disclosure
We do not sell your personal data. We may share your information only in the following circumstances:
- Service Providers: With trusted third-party service providers who assist in operating our Service (e.g., cloud hosting, payment processing, analytics)
- Legal Requirements: When required by law, court order, or government regulation
- Business Transfers: In connection with a merger, acquisition, or sale of assets (with notice to users)
- With Your Consent: When you explicitly authorize us to share your information
6. Your Rights and Choices
Depending on your location, you may have the following rights:
- Access: Request access to your personal data
- Correction: Request correction of inaccurate data
- Deletion: Request deletion of your personal data
- Portability: Request a copy of your data in a portable format
- Opt-Out: Unsubscribe from marketing communications
- Data Retention: Control how long we retain your data (subject to legal requirements)
To exercise these rights, please contact us at privacy@getfigo.app.
7. Data Retention
We retain your personal data only for as long as necessary to provide the Service and fulfill the purposes outlined in this Privacy Policy. Data retention periods vary based on your subscription plan:
- Free Plan: 7 days
- Pro Plan: 90 days
- Enterprise Plan: Custom retention periods or unlimited
After the retention period, we will delete or anonymize your data unless we are required to retain it for legal or regulatory purposes.
8. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your country. We ensure appropriate safeguards are in place, including Standard Contractual Clauses (SCCs) for data transfers, to protect your data in accordance with this Privacy Policy.
9. Children's Privacy
Figo AI is not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If you become aware that a child has provided us with personal information, please contact us, and we will take steps to delete such information.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.
11. Contact Us
If you have any questions about this Privacy Policy or our data practices, please contact us: